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Frequently asked questions
How quickly will someone get back to me?
We typically respond to sales and onboarding enquiries within one business day. Urgent setup questions are prioritised when you include your go-live timeline in the message.
Do I need a WhatsApp Business API account before signing up?
No. We can guide you through Meta Business verification and number connection as part of onboarding. If you already have API access, tell us in the form and we will align your existing setup.
Are messaging fees included in the monthly plan price?
Plan pricing covers the Apex Send platform—automation, inbox, CRM, and related tools. WhatsApp conversation charges are billed separately at Meta rates with zero markup. See our pricing guide for current South Africa rates.
Can I switch plans or add message credits later?
Yes. You can move between Starter, Growth, and Pro as your team scales, and purchase prepaid message credit packs anytime from your billing area.
How many team members can use the inbox?
Starter supports one to two users, Growth supports three to five, and Pro supports ten or more with multi-team routing. Mention your team size in the form and we will recommend the right tier.
Do you help with templates and compliance?
Yes. We assist with template creation, opt-in practices, and campaign setup so your outbound messaging stays aligned with WhatsApp and Meta policies.